MEDICAID - GENERAL INFORMATION
Applications for Medicaid are made through the Department of Children and Families (DCF). Call the
toll-free number (866) 762-2237
or visit http://www.myflorida.com/accessflorida/.
A person who moves here from another state, who had Medicaid in the prior state, has to apply for
Medicaid in Florida. People who receive Supplemental Security Income (SSI) should contact Social Security
to report their new address when they move into or out of Florida. Call Social Security’s
toll-free number (800) 772-1213 or TTY
(800) 325-0778, or visit
Families who only want to apply for Medicaid for their children may submit a Florida KidCare
application. Call the toll-free number (888) 540-5437
or TTY (877) 316-8748
or visit www.floridakidcare.org.
Choosing a Medicaid Managed Care Plan
Medicaid recipients who qualify and become enrolled in the Managed Medical Assistance (MMA) Program,
will receive all health care services (other than long-term care) from a managed care plan. Your
eligibility to enroll in the MMA program provides you the opportunity to choose among the plans in
your area of the state and to receive services from providers who are a part of the plan. A choice
counselor will help you pick the plan in your region that best meets your needs. When it is time for
you to select a plan, you can contact a choice counselor. Use your computer and go to
or call 1-877-711-3662 to talk to a choice counselor.
Discontinue Medicaid Enrollment
To stop Medicaid coverage you need to contact the DCF. Within Florida call the toll-free number
(866) 762-2237 or from outside of Florida, write to the DCF mail center
at ACCESS Central Mail Center, P.O. Box 1770, Ocala, FL 34478-1770.
Three basic groups are eligible for Medicaid, if they meet specific income and asset requirements:
- Children and families, including pregnant women
- Recipients of Supplemental Security Income
- Seniors (age 65 or older) and people who are blind or have a disability
To find out if a person is eligible, submit an application to the Department of Children and Families.
For more information visit
Find Medicaid Doctors, Dentists & Specialists
If you are enrolled in a managed care plan, please contact your plan for a list of
Medicaid and Medicare
Medicaid and Medicare are two separate programs. Medicaid is a program for certain groups
of people whose income and assets qualify them for help with their medical care. Medicaid
programs can vary from state-to-state. Medicare is a federal health insurance program for
people who are age 65 or older, people with disabilities, or those with end-stage kidney
disease. Medicare eligibility is not based on income, and basic coverage is the same in
For questions about Medicare, call the toll-free number (800) 633-4227
or TTY (877) 486-2048 or visit
If a person is covered by both Medicare and Medicaid, the Florida Medicaid program may cover:
- Medicare deductible (what a person pays before Medicare starts to pay for covered services);
- A portion of Medicare co-payment and co-insurance (the cost a person shares with Medicare for some covered services);
- Premiums paid for Medicare coverage; and/or
- Some services or items Medicare does not cover (up to the amount Medicaid will cover).
If a person receives Medicare only, they may still be eligible for help with the above expenses
through the following programs: Qualified Medicare Beneficiaries (QMB), Qualifying Individuals 1
(QI-1), and Special Low-Income Medicare Beneficiaries (SLMB). To apply for one of these programs
call the Department of Children and Families’ toll-free number (866) 762-2237
or visit http://www.myflorida.com/accessflorida/.
The Department of Children and Families provides Medicaid cards. For a replacement card,
call the toll-free number (866) 762-2237.
If you were just approved for Medicaid it can take two to three weeks to receive the card.
To request a replacement card, call 1-866-762-2237. Those on Medicaid can print a temporary
Medicaid card from their
Medicaid Field Offices
If you are a recipient or provider who needs assistance from the Medicaid Beneficiary
Services Unit with a non eligibility related issue, you may call
(877) 254-1055 during normal working hours.
Sign Up for Medicaid Health Care Alerts –
Receive email notification of Medicaid policy clarifications and other health care information appropriate for your selected
provider type. Also for additional provider information visit
The type and amount of services Medicaid covers depends on the age of the beneficiary, the type of Medicaid program in
which the recipient is enrolled, and the type of services that are medically necessary. Medicaid services may include:
doctor, hospital, family planning (birth control, pregnancy and birth care), home health care, nursing home, hospice,
transportation, dental and visual, prescription drugs, community behavioral health, and other types of services.
For more information, visit
Refugee Assistance Program and Emergency Medicaid for Aliens
Refugee Assistance Program: This refugee program is funded through the U.S. Department of
Health and Human Services, and provides short-term Medicaid for those who qualify. The Department of
Children & Families oversees Refugee Services. To learn more visit
Emergency Medicaid for Aliens: Noncitizens, who are Medicaid eligible except for citizenship, may
be eligible for Medicaid to cover a serious medical emergency. It covers only the medical emergency.
Noncitizens who are tourists or are here for business are not eligible. Applications are taken at the
Dept. of Children and Families. For more information visit the
DCF website (www.myflfamilies.com/) or call the toll-free
number (866) 762-2237.
Report a Statewide Medicaid Managed Care Program Issue (File a Complaint)
If you have an issue with a Medicaid managed care plan that you need help resolving (e.g., delayed authorization or
payment, etc.), please inform us as soon as possible so the issue can be handled in an expedited manner. You can
submit a complaint through our website at
or you may call and speak with a Medicaid representative toll free at 1-877-254-1055;
Telecommunications device for the deaf (TDD) 1-866-467-4970.
Statewide Medicaid Managed Care Program
The Agency has a comprehensive website for Medicaid recipients, providers, plans, and other interested stakeholders.
You can access this site by clicking on the following link:
Termination, Denial or Reduction Appeal
You have the right to appeal any decision made about your Medicaid application or any reduction or termination of your
benefits. You can request a hearing by telephone at (850) 488-1429, by Fax at
(850) 487-0662, in writing at Department of Children and Families, Office of Appeal Hearings,
Building 5, Room 255, 1317 Winewood Boulevard, Tallahassee, FL 32399-0700 and by email at